Terms of service

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Last Updated: August 2026

Welcome to Motiyaar, These Terms of Service govern your use of our website and your purchase of products from us. By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Refund & Exchange Policy, and any other policies displayed on our website.

Please read these Terms carefully before using Motiyaar.com.

1. About Motiyaar

Motiyaar.com is a Pakistan-based e-commerce jewelry brand offering jewelry and related products through our online store.

Throughout these Terms, the words “Motiyaar,” “we,” “us,” and “our” refer to Motiyaar.com. The words “customer,” “you,” and “your” refer to any person who accesses our website or purchases from us.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a purchase transaction or are using the website with the permission of a parent or legal guardian.

You agree not to:

• Use our website for any unlawful, fraudulent, or unauthorized purpose.

• Submit false or misleading customer, payment, or delivery information.

• Attempt to gain unauthorized access to our website, servers, or systems.

• Upload or distribute viruses, malicious software, or harmful code.

• Copy, reproduce, or commercially exploit our website content without permission.

• Interfere with the security, operation, or performance of our website.

We reserve the right to restrict or terminate access to our services where misuse, fraud, or unlawful activity is reasonably suspected.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, prices, and other information displayed on Motiyaar.com are accurate.

However, the actual appearance of jewelry may vary slightly due to:

• Lighting and photography

• Screen and device settings

• Hand-finishing or manufacturing variations

• Differences in stones, beads, plating, textures, or decorative materials

Minor variations that are normal to the nature of a product will not necessarily be considered defects.

4. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not reserve the product. We may limit quantities, discontinue products, or update availability at any time without prior notice.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative product, exchange, store credit where applicable, or refund.

5. Pricing

Unless otherwise stated, all prices displayed on Motiyaar.com are in Pakistani Rupees (PKR).

We reserve the right to change product prices, promotions, discounts, or offers at any time.

In the event of an obvious pricing or technical error, we reserve the right to cancel or correct the affected order. If payment has already been received, an appropriate refund will be arranged.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

Receiving an order confirmation does not always mean that your order has been accepted or dispatched.

We reserve the right to cancel or refuse an order in situations including:

• Product unavailability

• Incorrect pricing

• Incorrect or incomplete customer information

• Delivery restrictions

• Suspected fraud or misuse

• Technical or system errors

• Repeated refusal of Cash on Delivery orders

If we cancel a prepaid order, the applicable amount will be refunded using an available refund method.

7. Payment

Available payment methods may include Cash on Delivery and other electronic or online payment options displayed at checkout.

Customers are responsible for providing accurate payment, billing, contact, and delivery information.

Payments processed through third-party payment providers may also be subject to the terms, privacy policies, and security procedures of those providers.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

We aim to deliver orders within the estimated delivery period communicated on our website or during checkout. However, delivery times are estimates and are not guaranteed.

Delays may occur because of circumstances outside our reasonable control, including:

• Courier delays

• Weather conditions

• Public holidays

• High order volumes

• Remote delivery locations

• Road closures

• Security situations

• Government restrictions

• Natural disasters or other force majeure events

Customers are responsible for providing a complete and accurate shipping address and a valid contact number.

9. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Refund & Exchange Policy.

Eligible products may be returned or exchanged within the period stated in that policy, provided all return conditions are satisfied.

Products that have been worn, damaged, altered, customized, or returned in an unacceptable condition may not qualify for return or exchange.

10. Customized and Personalized Jewelry

Certain products may be customized, personalized, engraved, resized, or prepared specifically according to customer instructions.

Because these products are made or altered specifically for the customer, they may not be eligible for return, refund, or exchange unless they are damaged, defective, or supplied incorrectly.

Customers are responsible for ensuring that all personalization details submitted to us are correct before confirming an order.

11. Jewelry Care

The appearance and durability of jewelry can depend on how it is worn, stored, and maintained.

Unless otherwise stated, we recommend avoiding unnecessary exposure to:

• Water

• Perfume

• Hairspray

• Cosmetics

• Sweat

• Cleaning chemicals

• Harsh substances

Natural fading, discoloration, scratches, or wear resulting from regular use, improper storage, chemical exposure, or misuse may not be considered manufacturing defects.

12. Promotions and Discount Codes

From time to time, Motiyaar may offer promotions, discount codes, special pricing, bundles, or limited-time offers.

Unless otherwise stated:

• Offers cannot be combined.

• Promotional codes must be applied before completing checkout.

• Promotions may have specific eligibility requirements.

• We may modify or end a promotion at any time.

• Discounts cannot usually be applied retrospectively to completed orders.

Any additional conditions displayed with a particular promotion will also apply.

13. Intellectual Property

All content appearing on Motiyaar.com, including but not limited to:

• Brand names

• Logos

• Product photographs

• Graphics

• Website designs

• Product descriptions

• Written content

• Promotional material

• Videos and other media

is owned by, licensed to, or used with permission by Motiyaar unless otherwise stated.

You may not copy, reproduce, modify, distribute, republish, or commercially use our intellectual property without prior written permission.

14. Customer Reviews and User Content

If you submit a product review, photograph, testimonial, comment, or other content to Motiyaar, you confirm that the content is accurate, lawful, and does not infringe the rights of another person.

Where you voluntarily submit content for promotional use, you may grant Motiyaar permission to display, reproduce, or share that content in connection with our products, website, social media, or marketing activities, subject to applicable law.

We reserve the right to remove inappropriate, misleading, abusive, fraudulent, or unlawful content.

15. Third-Party Services

Our website may contain integrations or links to services operated by third parties, including:

• Payment processors

• Courier companies

• Social media platforms

• Analytics providers

• Marketing platforms

• Technology service providers

Motiyaar is not responsible for the independent practices, content, availability, security, or policies of third-party websites or services.

16. Limitation of Liability

To the maximum extent permitted under applicable law, Motiyaar will not be liable for indirect, incidental, special, or consequential losses resulting from:

• Use or inability to use our website

• Courier delays outside our control

• Third-party service failures

• Improper product use

• Failure to follow jewelry care instructions

• Unauthorized access caused by circumstances outside our reasonable control

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded under applicable Pakistani law.

17. Fraudulent Activity and Policy Abuse

We reserve the right to cancel orders, restrict transactions, refuse future orders, or take appropriate action where we reasonably believe there has been:

• Fraudulent activity

• Payment abuse

• False delivery claims

• Misuse of promotional offers

• Excessive or abusive returns

• Repeated refusal of Cash on Delivery parcels

• Misrepresentation of product condition

Any such action will remain subject to applicable Pakistani law.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that certain personal information may be processed to complete orders, arrange delivery, provide customer support, prevent fraud, and operate our business.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, policies, or legal requirements.

The latest version will always be available on Motiyaar.com.

Continued use of our website after updated Terms are published will constitute acceptance of the revised Terms, subject to applicable law.

20. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any dispute arising from the use of our website, services, or products shall be handled in accordance with applicable Pakistani law and, where necessary, through the competent courts of Pakistan.

21. Contact Us

For questions regarding these Terms of Service, your order, or our services, please contact:

Motiyaar.com
Email: motiyaarpk@gmail.com
WhatsApp: +92 336 5364257