Shipping policy
At Motiyaar, we deliver jewelry to customers across Pakistan through trusted courier partners.
Order Processing
Orders are processed after we receive and, where necessary, confirm your order information.
Processing may take additional time during:
- Sales and promotional campaigns
- Public holidays
- Eid periods
- High-volume shopping seasons
- Unforeseen operational or courier disruptions
Customized or made-to-order products may require additional preparation time.
Delivery Across Pakistan
We aim to deliver orders throughout Pakistan wherever courier services are available.
Delivery times may vary depending on your city, location, courier network, weather conditions, public holidays, and other circumstances outside our reasonable control.
Remote areas may require additional delivery time.
Shipping Charges
Applicable shipping charges, if any, will normally be displayed during checkout or communicated before your order is confirmed.
From time to time, Motiyaar.com may offer free shipping promotions subject to specific terms or minimum-order requirements.
Cash on Delivery
Cash on Delivery may be offered for eligible orders and locations where this payment method is available.
Customers are requested to provide a valid phone number and complete delivery address so their orders can be processed efficiently.
We reserve the right to request order confirmation before dispatching a Cash on Delivery order.
Order Confirmation
Our team or courier partner may contact you by phone, SMS, WhatsApp, or email to confirm your order or delivery information.
Providing incomplete or incorrect contact details may delay or prevent delivery.
Tracking Your Order
Where tracking is available, customers may receive tracking information after their order has been dispatched.
Please note that tracking updates are managed by the relevant courier provider and may sometimes take time to appear.
Failed Delivery
Please ensure that someone is available at the delivery address to receive your order.
If delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number, or repeated refusal to accept the parcel, additional shipping charges may apply if the order is dispatched again.
Delayed Shipments
While we make reasonable efforts to deliver orders promptly, delays may occur due to circumstances outside our control, including:
- Courier disruptions
- Weather conditions
- Public holidays
- Road closures
- Security situations
- Natural disasters
- High shipment volumes
- Government restrictions or other force majeure events
Motiyaar.com will not be responsible for unavoidable courier delays but will reasonably assist customers in resolving delivery concerns.
Damaged Packages
If your parcel appears significantly damaged or tampered with when delivered, please document its condition with photographs or video and contact our customer support promptly.
Contact Us
For shipping and order-related questions:
Email: motiyaarpk@gmail.com
WhatsApp: +92 336 5364257
