Contact our customer support team within [24/48] hours of receiving the parcel. Share your order number along with clear photos or an unboxing video so the issue can be reviewed promptly.

With proper care — avoiding water, perfume and harsh chemicals — the colour is designed to stay vibrant for a long time.

Orders are usually processed within 1 working days and delivered within approximately [3–7] working days. Delivery times may be longer during sales, public holidays, severe weather or high-order periods.

To keep your jewelry looking its best, avoid contact with water, perfumes, lotions, and harsh chemicals. Remove it before showering, swimming, exercising, or sleeping. After wear, gently wipe with a soft, dry cloth and store separately in a cool, dry place to help prevent scratches, tarnishing, and discoloration.

Yes, cash on delivery is available nationwide alongside secure online payment options.

Eligible unused items may be exchanged within 7days of delivery, provided they are unworn, undamaged and returned with their original packaging. Earrings, customized pieces and sale items may be excluded for hygiene or policy reasons.